Processing Time
Some Pawova products include personalization or custom preparation. This may require additional processing time before shipment.
Processing time is separate from shipping time. The main driver is laser engraving on the ID tag and photo frame, which is done individually per order rather than mass-produced in advance.
If your personalization details are incomplete or unclear at checkout, or if we need to confirm something with you before production, that back-and-forth may add reasonable additional time beyond the standard processing window.
Shipping Estimates
Shipping times shown on the website are estimates only. Delivery time may vary based on destination, carrier performance, customs processing, weather, and seasonal demand.
Pawova is not responsible for delays outside our direct control, but we will do our best to support customers when order or delivery issues arise.
Digital Products
Digital products do not require physical shipping. After purchase, access is delivered digitally through your order confirmation or download access system.
Questions About Your Order?
Contact us at support@pawova.co with your order number and we will help review the status.
