Physical Products
If your item arrives damaged, incorrect, or materially different from your order, please contact us as soon as possible with your order number and clear photos of the issue.
Because some Pawova items are personalized or custom-prepared, returns or exchanges may not be available for products that were made with customer-provided details unless the item is defective or incorrect due to our error.
If you're not satisfied with your kit for any other reason, email us at support@pawova.co and we'll look at it case by case.
Digital Products
Due to the nature of digital products, digital purchases are generally non-refundable once delivered or downloaded.
If you experience a technical issue accessing your digital product, contact us and we will help restore access when possible.
Personalization Details
Please review names, dates, phone numbers, and frame text carefully before submitting your order. We prepare personalized items based on the information provided at checkout.
If you notice an error after ordering, contact us immediately. We can only make changes if production has not started.
How To Request Help
Email support@pawova.co with your order number, a short description of the issue, and photos if relevant.
